File an Insurance Claim

We're here to help you through this difficult time. Please provide detailed information about your incident.

Emergency Assistance Available 24/7

Call us immediately: 1300 GOLDEN (465 336)

If you're in an emergency or need immediate roadside assistance, please call us first.

Your Contact Information

We'll use this information to contact you about your claim

Full Name *

Email Address *

Phone Number *

Policy Number (if available)

Incident Details

Please provide accurate information about the incident

Type of Incident *

Date of Incident *

Time of Incident

Location of Incident *

Detailed Description of Incident *

Include details such as: What were you doing? What happened? Who was involved? Were there any injuries?

Estimated Damage Amount ($)

Police Report & Other Parties

Information about police involvement and other parties

Police were called to the scene

Other Party Name

Other Party Insurance

Other Driver Details (if applicable)

Driver License Number

Driver Phone Number

Driver Email

Driver Address

Witness Information

If there were any witnesses to the incident

Witness Name

Witness Phone

Incident Diagram

Draw a diagram of how the incident occurred

Draw the Incident Diagram (Optional)

Draw a diagram showing vehicle positions, direction of travel, and point of impact. Use the pen to draw and eraser to correct.

Tip: Draw your vehicle, other vehicles involved, road layout, traffic signs, and arrows showing direction of travel.

By submitting this claim, you declare that the information provided is true and accurate to the best of your knowledge. False or misleading information may result in claim denial or policy cancellation.

What Happens Next?

You'll receive an email confirmation with your claim reference number
A claims adjuster will be assigned to your case within 24 hours
We may contact you for additional information or to schedule a vehicle inspection
Most claims are processed within 5-10 business days